Effective Date: April 29, 2026
At Simba Riders Delivery Services LLC, we value the privacy of our partners, riders, and the end-users we serve. This Privacy Policy outlines how we collect, use, and protect information within our role as a 3rd-party delivery service provider in the UAE.
1. Information We Collect
As a 3rd-party fleet provider, we may collect:
- Partner Information: Business names, contact details, and operational requirements.
- Rider Data: Identification, legal permits, and GPS location data for operational tracking.
- Delivery Data: Information provided by our partners (e.g., delivery addresses and recipient names) strictly to fulfill delivery requests.
2. How We Use Information
We use the collected data solely to:
- Coordinate and optimize delivery routes.
- Ensure compliance with UAE labor and transport regulations.
- Provide real-time tracking updates to our partners (e.g., Noon, Talabat, Careem).
- Maintain the safety and security of our fleet.
3. Data Sharing and Disclosure
We do not sell personal data. Information is shared only with:
- Platform Partners: To confirm successful delivery and status updates.
- Legal Authorities: When required by UAE law or to ensure road safety.
4. Data Security
We implement industry-standard security measures to protect data from unauthorized access, alteration, or disclosure. Our digital systems are monitored to ensure the integrity of our logistics operations.
Terms & Conditions
Last Updated: April 29, 2026
By accessing our website or partnering with Simba Riders Delivery Services LLC, you agree to the following terms:
1. Services Provided
Simba Riders provides 3rd-party delivery manpower and fleet solutions. We act as a service provider for various platforms. While we strive for 100% efficiency, delivery timelines are subject to road conditions, weather, and platform-specific dispatch protocols.
2. Partnership Obligations
- Simba Riders: Responsible for providing trained, RTA-compliant riders and maintained vehicles.
- Partners: Responsible for providing accurate delivery data and ensuring a safe pickup environment for our riders.
3. Limitation of Liability
Simba Riders is not liable for delays caused by incorrect address information provided by the partner or end-user, nor for Force Majeure events (e.g., extreme weather or sudden road closures).
4. Code of Conduct
Our riders are trained to maintain the highest level of professionalism. Any grievances regarding rider behavior should be reported immediately to our support team at Info@simbariders.com.
5. Compliance with UAE Law
These terms are governed by the laws of the United Arab Emirates. Any disputes arising from our services shall be subject to the exclusive jurisdiction of the Dubai Courts.
6. Contact Information
For questions regarding these policies, please visit our office: Office No. 303, Eiffel Gardens 3, Al Waha Street, Al Quoz 3, Dubai, UAE.
